Q: How has technology changed how you approach property management?
A: Years ago, I saw a property management firm's office reception area display, an electronic screen with a pie chart, which showed the breakdown of the building's operating costs. It was color-coded and differentiated controllable costs from non-controllable costs, and it also clearly identified year-over-year cost reductions by categories. The monitor was cutting edge for its time, and it gave tenants and prospects something to analyze as they awaited their meeting with the property or leasing manager. More importantly, I thought, “What a terrific brand differentiator.”
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