SAN DIEGO—'It's a James Bond new world' when it comes to protecting buildings from terrorist attacks and keeping occupants safe, locally based Universal Protection Service's business development manager Christy Gramann tells GlobeSt.com. The company, an affiliate of Universal Services of America, exhibited at the first ever joint Carnival of Services Expo on September 15 at the Doubletree Mission Valley Hotel here, hosted by the San Diego Building Owners & Managers Association and the San Diego Chapter of the International Facilities Management Association. We spoke exclusively with Gramman in the wake of the 14th anniversary of 9/11 about the topic of building-security technology in a world where terrorism is a growing concern. Part 1 of our conversation appears below; stay tuned for part 2 in an upcoming story.

GlobeSt.com: How is building-security technology changing as terrorist incidents increase?

Gramann: With the increase of terrorist incidents, the implementation and enhancement of building-security technology is becoming a more prominent topic for building owners and other commercial real estate industry professionals. In addition to ensuring that adequate counterterrorism, active-shooter awareness and ongoing training are in place, access control is always a hot button. Technological advancements such as voice or eye/retina bio-metric recognition, and fingerprint bio-metric recognition (much less expensive than voice or retina) are opening up new solution possibilities for the average end user who utilizes access cards, badges, and license plate recognition at their building location. It's a James Bond new world.

Live or active video surveillance is also at the forefront of the conversation. Cale Dowell, regional director for THRIVE Intelligence based in Houston, shares his take on the changing scene of video surveillance in his article titled “Real Talk About Remote Video Monitoring,” Security Today, 2-5-15: “Intrusion alarms and motion detection are examples of antiquated technology. They activate off an extremely simplistic rule set. The contacts become misaligned, the alarm triggers. Pixilation change in the camera will activate an event. There's no intelligence to the signal and false alarms are rampant. But technology has advanced much more, providing monitoring personnel the tools to focus on the valuable intelligence sought, classifying objects and customizing rule sets within virtual zones. Video analytics provides 'smart' specifics. When leveraged with a robust remote-monitoring center, video analytics can dramatically impact the level of actionable situational awareness and response. The result: significant reduction of false alarms, quicker intervention and reduced dependency on labor.”

GlobeSt.com: How are labor requirements changing as this technology progresses?

Gramann: Labor is still required, hence the crucial combination of people and technology. Video analytics has the intelligence to distinguish between a person or an animal, a bicycle or a vehicle driving, even distinguishing between a bird and a small drone. Once the computer determines that criminal activity may be taking place, an alarm sounds and a security professional at a remote monitoring data center is presented with a high resolution short video, rather like a GIF. The officer can scroll back and forth through the continuously recording video to determine exactly what's happening. If an event warrants investigation or intervention, the monitoring officer will immediately notify the on-site security officer, who can respond and possibly summon local law enforcement.

In addition to video analytics, current video technology enables “virtual guard tours.” Typically done once an hour, a remote live security officer views a sequence of different cameras to simulate walking through a property, covering parking lots and parking structures, lobbies, elevators, hallways, access points, and other areas. By combining virtual guard tours with conventional officers, building owners can simultaneously enhance coverage and save money.

GlobeSt.com: What else are you noticing?

Gramann: Regarding hardware, new cameras with built-in DVRs and analytics software range in price similarly to flat-screen TVs, but existing analog cameras can often be retrofitted to work with the new system for a fraction of the cost. This also helps building owners obtain excellent coverage while protecting their past investments.

Smart video analytics are also being used for effective license-plate recognition, a pairing of high-tech video cameras with law-enforcement crime databases, with the potential to immediately notify police if a wanted criminal enters a building location. LPR has advantages over storing continuous video on DVRs. With old technology, if an incident occurred, police or on-site security could scan endless hours of DVR video and still not be able to make out the license-plate number due to rain, fog or darkness. But high-tech cameras, day or night, are better able to capture the license-plate number. In a real life example, a car was broken into and the credit cards were used at 4:30 a.m. Law enforcement looked at the plates of vehicles between midnight and 4:00 a.m., and one of them matched their suspect. They knew the particular make, model and license plate. The suspect was in the area at 3:30 a.m. and had the only car that entered. They had this car as a suspect in another case, and the driver of that car was on the surveillance video at the convenience store where he tried to use the stolen credit cards. The police pieced it together and apprehended the criminal.

GlobeSt.com: What is the best way for building owners to stay current on this issue in order to maximize safety in their buildings?

Gramann: To stay current in order to maximize building safety, partner with knowledgeable security entities, both private contracted security providers and also non-profit security organizations. Become a member of a national security organization such as Infragard, and also locally such as Securing Our ECity Foundation in the San Diego region, for example, for up-to-date awareness of physical security and cybersecurity threats through direct emails, security symposiums and webinars, as well as site-specific assessments and education for the most effective security-asset allocation and solutions possible.

InfraGard is a partnership between the FBI and the private sector; it is an association of persons who represent businesses, academic institutions, state and local law-enforcement agencies and other participants dedicated to sharing information and intelligence to prevent hostile acts against the U.S. The Securing our ECity Foundation's vision is to create a safe digital neighborhood that is both resistant to cyber-threats and resilient to man-made or natural disasters, where our citizens, businesses, organizations and government can effectively and securely navigate, collaborate and conduct business to remain economically competitive in today's fast-changing technological environment. This is accomplished for businesses and the public by providing awareness of potential issues and offering free cyber security information and education.

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Carrie Rossenfeld

Carrie Rossenfeld is a reporter for the San Diego and Orange County markets on GlobeSt.com and a contributor to Real Estate Forum. She was a trade-magazine and newsletter editor in New York City before moving to Southern California to become a freelance writer and editor for magazines, books and websites. Rossenfeld has written extensively on topics including commercial real estate, running a medical practice, intellectual-property licensing and giftware. She has edited books about profiting from real estate and has ghostwritten a book about starting a home-based business.