We see this often at our extended stay brands, Homewood Suites and Home2 Suites, where guests often stay for five or more nights. Our employees go the extra mile for these guests by greeting them by name, remembering their personal preferences for anything ranging from what type of yogurt they like to have at breakfast to if they take their coffee to-go on certain days, in order to make them feel at home.

Our team members take the term “Southern hospitality” to a new level, evident by our multiple top customer service rankings from J.D. Power and Associates. Customer service is also a tenant of our Embassy Suites brand, which, like Homewood Suites, has been recognized by J.D. Power and Associates as a leader in customer service.

GlobeSt.com: Tell me about some of the more unique properties in the Southeast?

Duncan: We have a few properties in our portfolio that really highlight what differentiates Hilton's All Suites brands in the market. One example is the Embassy Suites Charlotte Uptown, opening in the next few months, which is the first new hotel to be built in the area in years.

It is an urban infill project as well as a mixed use development, as it will feature retail space along one side at the street level. It will be a great example of the modern, welcoming design that new Embassy Suites hotels are following.

GlobeSt.com: Aside from the Southeast, what are other target markets for the All Suites brands?

Duncan: We are always looking for new opportunities and locations where it makes sense to grow our All Suites brands, both in the US and abroad. The brands' flexibility has enabled us to grow in all markets, including those with high-barrier-to-entry.

For Embassy Suites, we will be opening two properties in the Caribbean in early 2017, complementing the upcoming openings we have slated for Homewood Suites in Latin America. Also, Embassy Suites is quickly growing its position in Asia, with recent announcements of new hotels coming in Saudi Arabia and China. Home2 Suites continues to grow our presence in Canada, rounding out our international footprint.

Join the conversation on April 28 for RealShare ATLANTA, the metro's premier CRE event. Click here for details and to register.

ATLANTA—Southern hospitality. You'd expect to find it in hotels in the Southeast but realities don't always live up to expectations. Hilton is going the extra mile to offer Southern hospitality to guests at all of this hotel brands.

GlobeSt.com caught up with Bill Duncan, global head of Hilton's All Suites brands, to get his take on Southern hospitality in the hospitality industry in part three of this exclusive interview. You can still read parts one and two: Is This The New Standard For Urban Hotels? and Why All Suites Hotels Are A Strategic Investment.

GlobeSt.com: Many travelers to the Southeast expect a level of “Southern hospitality.” How do the hotels deliver that personal touch, despite being part of larger chains?

Duncan: Having a strong culture of customer service across all of Hilton Worldwide's brands is one of our priorities. Through extensive training and a hands-on approach, we empower our employees to deliver the highest level of service, but we also encourage them to be themselves. Maintaining their own personality adds to the overall authentic experience we want our guests to have.

We see this often at our extended stay brands, Homewood Suites and Home2 Suites, where guests often stay for five or more nights. Our employees go the extra mile for these guests by greeting them by name, remembering their personal preferences for anything ranging from what type of yogurt they like to have at breakfast to if they take their coffee to-go on certain days, in order to make them feel at home.

Our team members take the term “Southern hospitality” to a new level, evident by our multiple top customer service rankings from J.D. Power and Associates. Customer service is also a tenant of our Embassy Suites brand, which, like Homewood Suites, has been recognized by J.D. Power and Associates as a leader in customer service.

GlobeSt.com: Tell me about some of the more unique properties in the Southeast?

Duncan: We have a few properties in our portfolio that really highlight what differentiates Hilton's All Suites brands in the market. One example is the Embassy Suites Charlotte Uptown, opening in the next few months, which is the first new hotel to be built in the area in years.

It is an urban infill project as well as a mixed use development, as it will feature retail space along one side at the street level. It will be a great example of the modern, welcoming design that new Embassy Suites hotels are following.

GlobeSt.com: Aside from the Southeast, what are other target markets for the All Suites brands?

Duncan: We are always looking for new opportunities and locations where it makes sense to grow our All Suites brands, both in the US and abroad. The brands' flexibility has enabled us to grow in all markets, including those with high-barrier-to-entry.

For Embassy Suites, we will be opening two properties in the Caribbean in early 2017, complementing the upcoming openings we have slated for Homewood Suites in Latin America. Also, Embassy Suites is quickly growing its position in Asia, with recent announcements of new hotels coming in Saudi Arabia and China. Home2 Suites continues to grow our presence in Canada, rounding out our international footprint.

Join the conversation on April 28 for RealShare ATLANTA, the metro's premier CRE event. Click here for details and to register.