GlobeSt.com: What types of problems are managers encountering as a result of volume of e-commerce?

Lugo: For managers, it's more than just managing volume, but securing these deliveries as well. What used to be inexpensive items arriving by mail are now pricey electronics, jewelry and similar luxury gifts. These high- price purchases raise the stakes, and property management, front desk and concierge staff must take on the responsibility of guaranteeing their security.

GlobeSt.com: With the holiday shopping season around the corner, what can buildings do to manage the load?

Lugo: We've found that effective storage and delivery solutions utilize teamwork, technology and front desk innovations to keep up with e-commerce. For example, increasing the number of front desk associates during peak delivery times can alleviate some of the strain from package management and other tasks.

Of course, there are budget considerations to this arrangement, but they should be weighed against the potential costs if packages are not secured properly. Temporary investments in additional staffing may be the more prudent solution in the long run.

Another solution can come from a little remodeling and carpentry. For buildings that need more than the original 10'x10' parcel room it came designed with, boards may consider installing floor-to-ceiling cabinets behind the front desks that not only provide the lobby with an updated, elegant look, but also an additional means of storage.

Designating a multipurpose room for temporary storage during the holiday season can also be a viable answer to a building with a tiny parcel room. However, the board and residents should reach consensus on this solution, as it may interfere with the ability to host social events.