eLoyalty Corp., a Lake Forrest, IL–based consulting firm focusing on customer relationship management software, is opening a 40,000-sf lab at 6500 River Place Blvd. for a 70-member research and development team.

The company, which is traded on the Nasdaq, began as a business unit of e-commerce consulting firm Technology Solutions and was spun off as a separate entity in February. It currently has nearly 1,000 professionals in offices throughout North America, Europe and Australia.

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