"This facility was not part of the expansion plan," Abra Degbor, a company spokesperson for the northeast region, tells GlobeSt.com. She explains that because this property is leased there is a limit to how much the company can grow the facility. "Rental properties are very expensive here," adds Degbor who says that the company will focus on expanding its operations in Wallingford, CT and Rochester, NY.

"These are all the factors we considered," Degbor says, "in evaluating the call centers for expansion: facility expandability--how big can we make it; leased versus owned facility--our lease runs out next year and it is easier to expand buildings we own; and local employee availability--can we recruit the people to build a large call center--we've had a tough time hiring in this area."

She that these elements had to be considered as the company moves toward "larger, more efficient call centers." She adds, "Parking was inadequate in the current facility."