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Verizon Wireless To Close Customer Service Center

WOBURN, MA-Verizon Wireless will close its customer service call center here as part of a nationwide expansion plan. A total of 350 jobs are affected by the move.

By Naomi Grossman | Updated on February 22, 2001

WOBURN, MA-Verizon Wireless will close its customer service call center here. The move is part of a nationwide expansion program on the part of the cell phone company.

“This facility was not part of the expansion plan,” Abra Degbor, a company spokesperson for the northeast region, tells GlobeSt.com. She explains that because this property is leased there is a limit to how much the company can grow the facility. “Rental properties are very expensive here,” adds Degbor who says that the company will focus on expanding its operations in Wallingford, CT and Rochester, NY.

“These are all the factors we considered,” Degbor says, “in evaluating the call centers for expansion: facility expandability–how big can we make it; leased versus owned facility–our lease runs out next year and it is easier to expand buildings we own; and local employee availability–can we recruit the people to build a large call center–we’ve had a tough time hiring in this area.”

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