Honeywell Automates Building Services

MINNEAPOLIS-Honeywell Automation & Control Solutions has become the first national building systems service organization to implement field automation technology, providing its technicians with hand-held computers that it says will automate dispatching and record-keeping and improve overall service quality. Reflecting an accelerating trend toward automating field service management, Honeywell’s Minneapolis-based business unit is equipping 1,400 North American building systems service technicians with hand-held computers.

The units communicate with other Honeywell entities using radio frequency andsatellite communications technologies. While regional contractors have implemented field automation technology, Honeywell says it is the first building systems service firm to invest in this technology on a North American scale.

“These enhancements significantly increase our ability to provide customers with prompt service, repairs that are done right the first time and up-to-date, accurate information about their Honeywell service and equipment status,” says John Selldorff, president, ACSService.