Cendant hotel group chairman and CEO Steve Rudnitsky's four-pronged plan is designed to re-establish brand value, improve profitability of franchised hotels, ensure hotel consistency and grow the franchise system through the addition of high-quality hotels. And the first step--a put-up-or-shut-up ultimatum that could result in Cendant rescinding brand affiliation from as many as 300 properties--will eliminate up to 40,000 keys from the group's worldwide total of 547,303 rooms. (See original story, Cendant to Cut Loose 300 Hotels.)

"This is an initiative to really make sure all our brands are consistent with our standards," Rudnitsky tells GlobeSt.com. "These 300 properties are the worst offenders, not just on quality assurance issues but on payment as well. Some of them just aren't paying us." The affected properties were notified last week.

According to Ramada franchisee Colin Noble, principal of Manhattan, KS-based Noble Hospitality Inc., the program, dubbed Project Restore, represents long-overdue good news for the Cendant brands. "It's a terrific idea," Noble tells GlobeSt.com. "Other companies have taken a harder line and have been much tougher on standards. Cendant has been more franchise-friendly. But competition has now forced their hand and they don't have a choice but to do this."

Noble says the program stands to generate positive results on several fronts. "You throw out one hotel that is not performing and that leaves an opportunity for a better hotel to join the Cendant group." In addition, he notes, owners of Cendant-brand hotels "who thought that the average daily rate was being pulled down by poor performers" are in for good news. Once the gristle is trimmed, rates will rise and better properties will join the group, he says. "No matter how you multiply or divide it, this is a really good step. I see a huge turnaround in the whole Cendant group."

Rudnitsky notes that on-notice properties will be given an opportunity to clean up their acts before their flags are pulled. "We hope our franchisees are going to get this letter and say 'Cendant, what do we have to do to fix what's wrong?'" If the parties can arrive at a "mutually acceptable action plan," Cendant will leave the brand in place. If not, "we'll ask them to take their signs down." If the hotel in question fails to comply, Cendant will take action to see that the signage is removed "within the legal requirements."

Irwin Prince, president and COO of Realstar Hotel Services Corp., Canada's master franchisor for Cendant's Days Inn brand, is another supporter of the hotel group's new tough-love approach. "I'm a big fan of it," he tells GlobeSt.com. "This is almost like a parent giving children castor oil. They may not like it but you know it's good for them."

Prince notes that as a smaller-scale "mirror image" of Cendant's hotel group, Realstar has experience with telling property owners to shape up or ship out. "When you ask hotels to fix up and tell them that there's a consequence, they'll either fix things or exit," he states. Typical deficiencies, according to Prince, can involve anything from capital issues to poor guest service skills or "tired old interior design that just isn't keeping up with today's standards."

In another effort at improving its balance sheet, Cendant yesterday pink-slipped 75 hotel group employees and will leave another 55 vacant positions unfilled. But company officials tell GlobeSt.com that Cendant is "making a proactive effort to identify jobs and give preference to internal candidates" in order to minimize the impact of the cuts.

Cendant hotel group's worldwide franchises total 6,606 properties. Brands in addition to Days Inn and Ramada include Super 8, Travelodge, Howard Johnson, Knights Inn, Villager, Wingate Inn and AmeriHost Inn. All hotels are individually owned and operated under franchise agreements with Cendant subsidiaries.

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