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AmeriCredit Pencils In $20M Call Center Ground-Breaking

CHANDLER, AZ-The Fort Worth-based firm says the 150,000-sf Chandler center will be the largest in its network. Bids are now being evaluated, but the project most likely will cost upward of $20 million.

By Beverly Ford | Updated on August 26, 2002

CHANDLER, AZ-AmeriCredit Corp. is set to break ground this week on a 150,000-sf facility that is destined to become the company’s largest call center operation in the nation. Preliminary estimates peg the project at $20 million, but bids are still being evaluated and the bottom line could go higher.

“With the capacity it will have, it will be our largest pure customer service center,” AmeriCredit’s John Hoffman tells GlobeSt.com The three-story call center, to be located at 1975 S. Price Rd. near the Loop 101 and SanTan Freeway exchange, will replace the firm’s existing center in Tempe. Some 550 employees will be relocated in March 2003 when the construction is completed. About 1,000 workers eventually will be employed at the new facility.

Hoffman said the company’s Arlington, TX facility, which opened last year, is similar in size to the Chandler center but also houses an operation center.

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