"As more consumers go on line, more want to control pricing through comparative shopping," Peter Yesawich, president and CEO of Yesawich, Pepperdine & Brown, told about 400 hotel owners and operators at the 2002 Lodging Conference at the Arizona Biltmore Hotel.

Yesawich said surveys show that 41% of all hotel reservations are influenced by the Internet, although only about 5% of reservations are actually made on line. That increasing trend by consumers to choose Internet pricing is putting a downward pressure on room rates as vacationers and business travelers hunt for the cheapest deal.

In the first six months of 2002, 25% more people were using the Internet to search for better airfares and room rates. Currently, about 55% of business travelers and 53% of leisure travelers, up 7% in the last year alone, use the "Net" to plan their trips, making the Internet a powerful tool for cost conscious consumers. "It's giving them unprecedented consumer control," he noted. "They will determine the price they want to pay."

But all that mouse clicking has had at least one positive effect on the hotel industry.As more consumers turn to the Web to scout out bargains, they are also increasingly beginning to "custom design" their travel, Yesawich said. That trend toward custom-designed vacations can mean big opportunities for the hotel industry as owners and operators move toward offering additional services and amenities to fill rooms.

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