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Call Centre Operators Head North

LONDON-Harrogate, Fareham and Dunfermline are the best locations to open a UK call centre, according to new research published by recruitment company Adecco. The document also warns that India and Central Europe are the two biggest threats to the UK contact centre industry.

By Charlie Jacoby | Updated on October 04, 2002

LONDON-If you are thinking of opening a UK call centre, choose the north of England. That’s the conclusion of new research published by recruitment consultant Adecco. Harrogate is the best location, with Crewe in fourth place, Carlisle fifth, Gateshead sixth and Warrington seventh. Fareham in Hampshire took second place and Dunfermline in Scotland third.

OMIS Research received 147 replies from contact centre managers throughout the UK who each employ more than 50 staff. The operators said workforce availability and quality was the most imoprtant location factor with 93% of respondents putting it in first place. Premises scored just 20% and incentives nothing at all. The biggest disadvantage of existing locations was staff attrition.

The worst UK locations for contact centres were in West and North London. Greenford came 210th out of 210, with Feltham 209th, Enfield 208th, Wembley 207th and Barnet 206th.

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