LONDON-India and the Philippines have emerged as ideal locations for contact centres in Asia. That’s the conclusion of two special papers published by Jones Lang LaSalle. The papers, which analyse the growth trends of the contact centre industry in these two Asian countries and the factors that have contributed to their growth, also look at their outlook and growth potential.

In the light of last month’s survey of UK contact centre managers by Adecco/OMIS, JLL confirms what the market already suspects, that Europe is likely to lose its young contact centre industry to Asia.

It is estimated that by mid 2003, the top five firms in the contact centre industry in India will have up to 14,000 seats between them, employing 36,000 customer service agents (CSAs), and occupying 1.2 million sf of space.

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