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Texas Housing Agency Gets Advice From Consumers Union

AUSTIN-More inspections and warranty changes are needed, says the Consumers Union in its latest report about the manufactured home industry in Texas. The state is suffering through a second year of sagging sales due to regulation changes.

By Tim Green | Updated on December 08, 2002

AUSTIN-Consumers Union has made several recommendations that it says would improve the manufactured home industry in Texas. The recommendations include a charge to the Texas Department of Housing and Community Affairs (TDHCA) that it become more aggressive in its role as the state’s regulator of the industry.

The report says the manufactured housing industry has greatly improved in the past 30 years, but that its image remains tarnished in the eyes of consumers. “Manufacturers will need to assume greater responsibility for the final product and regulators need to be much more responsive to consumers,” said Kevin Jewell, a Consumers Union policy associate and author of the report.

The report says that the TDHCA should provide more relevant information to consumers, investigate all complaints and develop a clear sense of purpose as a consumer protection agency. The agency responds that it has made several changes, including making it easier to file complaints, since the report’s information was compiled.

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