The technology translates information from the DOB's mainframe database, previously only available at the department or by subscription, into dynamic Web pages. The service is primarily geared to streamline the design and construction processes, but can also be used to expedite the loan and mortgage application procedures, search for building violations, or check the status of an application.
Originally soft-launched in January, BIS on the Web is reporting much success, according to commissioner Patricia Lancaster. Hits on the department's website have jumped from 9,000 per day to 80,000 per day and many professionals have chimed in with compliments. "I got fan mail from a plumber," says Lancaster. "He said how great he thought the system was."
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