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Task Force: Improve Customer Service

HOUSTON-A 10-member task force concludes the city's building permitting method stacks up favorably with other cities, but picked customer service as the weakest link in the process after surveying 171 members of the development community.

By Jennifer Brenner Andrade | Updated on June 01, 2004

HOUSTON-A Houston task force, set up to review the permitting process for buildings, has targeted customer service as the weakest link in the chain.

John Walsh, former president of Friendswood Development Co., leads the 10-member task force, which has been reviewing a process that most often takes 12 months to clear a commercial project. The goal is to whittle the time to eight months.

“The city competes for economic activity so we should be as customer friendly and efficient as we can,” Mayor Bill White said of the just-released report. “We must reduce the time and inconvenience of obtaining a building permit. We can encourage responsible building without compromising neighborhood protection or flood control. The task force members and hundreds of stakeholders have given us a roadmap for progress.”

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