"We've identified an underserved niche in the market, and we're going to fill it," Gordon B. Logan, president and CEO of Sport Clips Inc., franchisor of the concept, tells GSR. "The hair styling industry has moved toward serving ladies and families more than it used to, and the number of barber shops is down. That leaves men and boys as an underserved demographic."
Slowly but surely the United States is losing its barbers, many of whom aren't replaced as they retire or die, because people now training for hair-care jobs tend to gravitate toward beauty salons. According to a recent report on employment trends by the U.S. Bureau of Labor Statistics, "slower than average growth is expected in employment of barbers due to a large number of retirements and the relatively small number of cosmetology school graduates opting to obtain barbering licenses."
With the contraction of traditional barbering, Sport Clips is expanding. According to Logan, the company opened 75 new locations nationwide in 2004, bringing its total to 220 in 25 states, and has plans to open 120 this year. Typically, a Sport Clips shop will go into a grocery- or big box-anchored shopping center, though some are in smaller strip centers. "We can be flexible," Logan tells GSR. "We have a wide demographic, men 18-49 across most of the income spectrum, so we have a fair amount of locations to choose from"
Old-style barber shops have a certain feel to them, and while Sport Clips doesn't copy that exactly, its shops have a distinct atmosphere based on something most men can feel comfortable with: sports. Pennants, sports posters and memorabilia form the backbone of the décor, the stylists have a gym-inspired lockers next to their styling stations, each of which has its own TV, tuned to sports (there's also a big-screen TV in the waiting area).
Besides offering hair cuts, Sport Clips offers massages featuring a hot towel facial and a scalp massage, or scalp shampoo. "The details matter in this business," says Logan. "It's also important that our stylists understand the special hairstyle needs of men and boys, so we train them for that."
Though more like a traditional barber shop, Logan says that the chain doesn't have much trouble in recruiting cosmetology school graduates, typically young women, to work at Sport Clips. "In a relaxed, pleasant atmosphere, our hair stylists are able to earn good tips, and with each customer spending 15 or 20 minutes with the stylist—compared with 35 to 45 minutes for women in a beauty salon—they're able to make a comparable amount per hour," says Logan.
He also says that some of the franchise's working conditions are an attraction for stylists. For example, the floors are vacuumed, meaning that the stylists don't have to do the constant sweeping associated with old-line barber shops, and the women stylists are allowed to wear flat-soled shoes, as opposed to the higher heels often required by beauty salons. "That doesn't sound important, but it is, if you're on your feet all day," Logan points out.
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