Buxton, founder and head of the Buxton Co. in Ft. Worth, was the lead speaker in a panel discussion called "Picking A+ Locations Every Time," and in some senses, the panel served to promote his company's consulting services, which claim a high level of psychographic understanding of the American consumer. The other two panelists—Rick Claes of EatZi's Market & Bakery and Bryan Spain of Dave & Buster's, both headquartered in Dallas—have been clients of Buxton's, and in fact all three used to work together at Tandy Corp., parent of Radio Shack.
Still, the three were able to offer the crowd a wealth of information about a retail site-selection process that's extremely data-intensive and which has yielded results for the two retail panelists. Buxton began by explaining that his company's approach to consumer psychographics had its origins in work he did at Tandy. "We had 13,000 stores back then, more than McDonald's, but too many of them never made a profit, even though they were in locations with similar demographics as profitable stores. Why? Ultimately, that led me to understanding that demographics isn't really what a retailer needs to know. It needs to know the lifestyle characteristics of the people in the area."
As head of his own company, Buxton noted that new information technologies, including enormous databases and GIS mapping systems, now allow retailers access to previously unobtainable information about consumers—namely, who buys what in each household. "Having information about each household misses the point. Households don't buy anything. Identifying who buys what in the household is what matters."
With its mass of data (more than the Library of Congress, Buxton mentioned in passing), his company characterizes the buying public into 66 distinct psychographic segments. Claes, president and CEO of EatZi's Market & Bakery, had the Buxton Co. do a site selection study for the small chain in 2003 after he bought it (with some other investors), with a mind toward expansion beyond its locations in Dallas, Houston, Atlanta and suburban Washington, DC. The company's specialty is offering take-out gourmet food.
"We found out that two-thirds of our customers, regardless of the broader demographics, were affluent, had a dual income whether they had kids or not, and liked food but didn't have much time to cook," Claes said. "All our successful stores had a customer base that shared those characteristics. The two that had failed, under previous ownership, did not."
Claes added that the psychographic model was essential in selecting EatZi's next location, which is on the North Side of Chicago and slated to open this spring. "We were also able to avoid some sites that would have been bad decisions, considering that we spend about $14 million to start up each unit," he said.
"Build it and they will come is dead," said Spain, SVP of procurement and development for Dave & Buster's, a restaurant/entertainment concept with 34 locations nationwide. "Now you have to build it where they are, but fortunately the technology exists to find out who they are, how much they spend on what, and what the drive times are to any location."
Spain noted that, in light of data-intensive psychographics, Dave & Buster's has re-thought its approach to site selection, and even the kinds of real estate deals it's willing to make. "We demand good real estate deals," he said, "but is this smart? Could we get better locations, in terms of a customer base, if we paid a little more? We're looking into that. Also, sometimes, a B location in real estate terms might be an A location for customers. Site selection is a whole new ball game."
Want to continue reading?
Become a Free ALM Digital Reader.
Once you are an ALM Digital Member, you’ll receive:
- Breaking commercial real estate news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
*May exclude premium content© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.