The Americas, which make up 22% of total year-to-date sales, underperformed during the season. The company attributed the US region's negative 4% comp-store sales to "difficult trading conditions driven in part by lower traffic levels in the shopping malls." The company also blamed the loss on supply chain issues, "which lead to some out-of-stock positions." Body Shop exes say the company has formed a task force to resolve these issues.

The company's e-commerce channel, the Body Shop At Home, represented 14% of holiday retail sales in the US market and exceeded the company's expectations. Internet sales were up 17% during the season and 15% year-to-date. In Canada, total retail sales and comparable store sales were flat.

Making up 26% of the company's year-to-date retail sales, the Asia Pacific region performed well. The company credited strong brand positioning and in-store execution. Company-owned markets, including Hong Kong and Singapore, had 11% comp-store sales growth during the holiday season. Comparable store sales in other markets also saw positive results: Japan, 10%; Korea, 11%; Malaysia, 13%; and Taiwan, 18%. In Australia, comparable store sales were down 1%, but this was balanced by a 28% growth in the Body Shop At Home.