Improved customer service, cleanliness and quicker checkout times all helped results, said David Dillon, the grocer's CEO, during a conference call with investors and analysts. "Our very best customers are buying more from us," he says. "We're running better stores."
Kroger opened 16 units and renovated 39. The company also closed 36 stores, 16 of which are in the San Francisco and Sacramento, CA markets, which the retailer is exiting. The company currently operates 2,483 supermarkets and multi-department stores under more than 20 banners, including Kroger Marketplace, Ralphs, Fred Meyer and Food 4 Less.
Executives say that they are implementing aspects of their Fred Meyer mass-merchandise stores into the company's supermarkets. Best-performing categories for the company overall during the quarter were groceries, produce, natural foods and fuel.
Continue Reading for Free
Register and gain access to:
- Breaking commercial real estate news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.