"Innovation is the lifeblood of retailing, and it's the reason why malls have second lives," he said. New concepts are launched by companies to deal with the changing needs and desires of the consumer, based on everything from the ethnic makeup of the population to shifts in income groups. "The consumer is changing all of the time," Stern said.

One of the ways established retailers deal with the changing customer base is by launching what Stern called "flanker brands," or offshoots of their current chains that might have slightly different characteristics. Examples he gives are Soma, Chico's FAS' lingerie concept for women older than 35 years old; Made Well, a J. Crew chain geared only toward women; and Martin + Osa, American Eagle Outfitters' vehicle to target an older consumer.

Retailers also have concepts specifically for certain age groups. American Girl, Build-A-Bear Workshop and Too Inc.'s Justice chain all cater to girls, while Gap's Forthe & Town and Finish Line's Paiva, are more geared toward women over 35, Stern said.

Some chains with mainly a suburban store base are trying to focus on a more urban customer like Home Depot, which is making inroads and New York City and Wal-Mart, which opened its first store in Chicago's city limits this week. Meanwhile, other companies are opening temporary "pop-up" stores, such as Motorola, in Chicago's Michigan Avenue, and J.C. Penney in New York's Times Square. "We're not sure if it's a retailing phenomenon or a marketing phenomenon," said Stern of the temporary stores.

Want to continue reading?
Become a Free ALM Digital Reader.

Once you are an ALM Digital Member, you’ll receive:

  • Breaking commercial real estate news and analysis, on-site and via our newsletters and custom alerts
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical coverage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.