That's the bottom line of a report from Cambridge, MA-based Forrester Research, which predicts technology populism will force information technology professionals in all sectors to reconsider how they provision and support collaborative software and services.
Technology populism springs from changing demographics and driven by "people's needs to interact," says Matthew Brown, principal analyst on the Forrester report. "Today's organizations are increasingly dominated by Generation Xers and Millennials, a workforce that is adept at provisioning its own technology and one that is willing to shun traditional methods of communication. For many employees, the telephone and e-mail are being replaced by text messaging, instant messaging and mobile devices, such as iPhones and BlackBerrys, and social computing tools like Facebook and Wikipedia."
"One leading technology vendor told Forrester that one of its clients required Sony Playstation support because many of its younger employees used Playstations instead of PCs," Brown adds.
Continue Reading for Free
Register and gain access to:
- Breaking commercial real estate news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.