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Communications as a Service Poised for Growth

CaaS will grow from a $251.9-million industry in 2007 to a $2.3-billion phenomenon by 2011.

By Noreen Seebacher | Updated on May 25, 2008

Communications as a service or CaaS could be the next big thing in technology. Stamford, CT-based research firm Gartner Inc. predicts CaaS will grow from a $251.9-million industry in 2007 to a $2.3-billion phenomenon by 2011.

Gartner defines CaaS as IP telephony that is located within a third-party data center and managed and owned by a third-party. In other words, it’s communications technologies managed and hosted by off-site providers, freeing businesses and commercial property owners from the challenge and cost of providing state-of-the-art services.

CaaS produced $252 million in 2007, up 37.6% from a year earlier, Gartner notes. The industry is expected to hit $576.2 million this year and $742 million in 2009. But the largest growth for CaaS will occur between 2010 and 2011, when the market jumps from $1.2 billion to $2.3 billion.

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