GlobeSt.com: Is part of what you're doing helping companies decide if they need more home-agent workers and how to implement that strategy?

Burns: Not quite exactly. We do this labor-market analysis and will help the site selection in a lot of cases. We look at companies that often times have large, labor-intensive operations. We deal with a lot of call centers, as well as large back-office operations, and deal with a large gamut of different types of organizations and facilities. A lot of our clients do operate some sort of call center, and they've asked us a lot about these home agents. It's a hot topic. What we are trying to do is help people think about the home-agent platform, how that integrates into what we have now, and as they're evaluating their current portfolio help them figure out what labor markets are best suited for this type of operation. We're helping them on the labor side to see how viable the markets are where they're in and how they would work for home agents>

GlobeSt.com: How does the increase in number of home-agent workers impact the call center real estate sector?