TEMPE, AZ-iQor, a business outsourcing provider, will relocate its customer service center from Chandler to Tempe. The New York City-based company inked a 10-year lease for 50,495 square feet at 1330 W. Southern Ave.
iQor currently occupies 49,700 square feet at 55 N. Arizona Place in Chandler Office Center, according to Mike Ragland, a first vice president in CBRE’s Phoenix office. He represented iQor in its search for new space and in lease negotiations. Jerry Jacobs and Larry Downey of Cushman & Wakefield’s Phoenix office represented the landlord, Wisterok LLC of El Segundo, CA.
Ragland tells GlobeSt. that iQor’s current operations are spread across three floors in its existing location. “The relocation was initially prompted by iQor’s preference to house its entire staff on one floor,” he says, adding that the company has been a tenant at Chandler Office Center for more than 10 years.
However, iQor recently renewed a client contract that required it to have redundant power, specifically in the form of an on-site backup generator. The company’s existing building did not have a generator, although Ragland says iQor submitted a proposal to the landlord to request the installation of a backup generator.
Despite iQor’s specific requirements, the weak leasing environment afforded the company more than 50 options throughout the Valley, Ragland says. After searching for several months, iQor honed in on the three-story office building at northeast corner of Southern Avenue and Priest Drive in Tempe.
“This building allowed iQor to lease more than 50,000 square feet on one floor, plus it offered a central location, favorable economics and an on-site generator,” Ragland says, adding that the new location also features a newly-constructed parking garage that allows for 6.5 stalls per 1,000 square feet leased. As part of the lease, iQor also received top-of-the-building signage.
iQor’s new space was previously occupied by Countrywide, which used it for a call center, Ragland says. As a result, the space was close to move-in ready. It will house 500-plus seats for 1,000 employees in two shifts.
Globally, iQor employs nearly 9,000 employees and operates 21 call centers in five countries and four continents.
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