PHOENIX—Realcomm has been presenting the "Digie" Awards (short for Commercial Real Estate Digital Innovation Awards) since its first event in 1999. The main purpose of this award is to recognize those companies, real estate projects, technologies and people that have gone above and beyond to positively impact our industry through the use of technology, automation and innovation.

Phoenix-based Arcadia Management Group won the Digie award for Best Use of Automation for their highly automated tenant maintenance, mobile inspections and procure to pay, consistent willingness to take risks with new technologies, and commitment to educate and share knowledge and experience with the industry. GlobeSt.com caught up with Arcadia's president Gary Shaw to find out what sets his company apart from the rest.

GlobeSt.com: How would you describe the function of your company to someone who has no knowledge of it?

Shaw: Real Estate is a great investment that builds tremendous wealth but it is very labor intensive. We handle the labor part so the owner can enjoy the benefits of owning real estate without the difficult parts of managing the asset.

GlobeSt.com: How do you approach automated tenant maintenance, mobile inspections and procure to pay?

Shaw: We have worked very diligently to implement Yardi based software solutions. Yardi clearly provides market-leading solutions for commercial property management. I think what separates us from the majority of real estate service providers is that we are willing to invest the time and energy into implementing the solutions. We have been committed to helping Yardi test and design future software solutions to streamline the business of property management.

GlobeSt.com: What types of risks are you continuing to take with new technologies?

Shaw: We are never satisfied with where we are at. We are constantly looking for ways to become more efficient and to provide additional value to our clients, tenants and valued vendors. Because of this corporate attitude we have opened our minds to listening to all sorts of solutions. We are not afraid to invest in new ideas if the ideas are moving us forward. We realize that we cannot go at this alone so we have strategically aligned ourselves with YARDI and Gelb Group Consulting. Having a market leading software provider and world class consulting team is imperative to effectively implementing the new technologies.

GlobeSt.com: And how are you educating and sharing this knowledge with the industry?

Shaw: When time allows we share these solutions at various conferences around the United States. The idea is to share these technologies with the real estate community to make our industry better. Real Estate management is not the easiest field but with the different technology that is now available, it can become much more efficient. I recently spoke at the RealComm conference in Las Vegas and shared our insight on technology for small to medium-sizes businesses.

Want to continue reading?
Become a Free ALM Digital Reader.

Once you are an ALM Digital Member, you’ll receive:

  • Breaking commercial real estate news and analysis, on-site and via our newsletters and custom alerts
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical coverage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.