One of the biggest annoyances for shoppers – whether physical or virtual – is returning or exchanging an item. Sears, of all companies, may have found a way to make it as easy as possible by offering drive-through returns.

Members of its Shop Your Way program and mobile app can pick up, return or exchange items for free in less than five minutes, without ever leaving their cars. Shoppers needing to return an item visit the sears.com website, click on “Returns & Exchanges” and follows the prompts to arrange the transaction. For an exchange, Sears will email the shopper when the new item is available. When everyone is ready, the shopper will drive to the designated pickup spot, push a button on the app, and an associate will arrive in five minutes.

"Buying what you really want should be easy – that's why we continue to make it more convenient to pick-up, return and exchange items that you have purchased right from your car," said Leena Munjal, senior vice president, Sears Holdings in the announcement. "We're all living busy, on-the-go lives, and this latest expansion to Sears integrated retail conveniences means that you can spend less time making a return or exchange and more time shopping."