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Return It Your Way

Sears, of all companies, may have found a way to make returns as easy as possible...

By Debra Hazel | Updated on September 25, 2014

One of the biggest annoyances for shoppers – whether physical or virtual – is returning or exchanging an item. Sears, of all companies, may have found a way to make it as easy as possible by offering drive-through returns.

Members of its Shop Your Way program and mobile app can pick up, return or exchange items for free in less than five minutes, without ever leaving their cars. Shoppers needing to return an item visit the sears.com website, click on “Returns & Exchanges” and follows the prompts to arrange the transaction. For an exchange, Sears will email the shopper when the new item is available. When everyone is ready, the shopper will drive to the designated pickup spot, push a button on the app, and an associate will arrive in five minutes.

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