LOS ANGELES—It has never been more important to be cognizant of your property's reputation than it is today. That is according to panelists at RealShare Apartments.

Joel McIntyre, COO of Bel Air Internet, said that speaking in generalities, tenants want to “interact with you online, to comment online and do every type of interaction online.” It is the baby generation that wants the personal touch, he said.

According to McIntyre, “Approximately 75% of Millennials make their decision to purchase based on reviews so managing your Yelp reviews, for example, is critical.”

More than 1,500 attendees signed up for the two-day event, produced by ALM's Real Estate Media Group, which also publishes Real Estate Forum and GlobeSt.com.

When moderator Ben Truehart, VP of property management and marketing at PayLease, asked about how to target Millennials, Ron Brock, executive sponsor of the western US multifamily at Yardi Systems, pointed out what when talking about this generation, while many are the affluent and highly educated that first come to mind, many of them aren't. “You have to also build sites for that manager at McDonalds, not just the Bay Area tech employee,” he said. “The general rule of thumb is that we are building communities to target a tech savvy generation of people. There has to be a consideration that there are lifestyle renters and the workforce renters by necessity.”

Another thing to be mindful of, added McIntyre, is that Millennials aren't going to be the renters in these units forever. As a developer, you have to think about you do in 10 years when the Millennials you built the project for are no longer dwelling there. “Be strategic about how you design your product.”

Whether the need is for high-end, mid-range or low-end housing, there is one common denominator, they are smaller, noted Brock. “And the best amenities,” he said, “are those that are walkable from your property.”

Panelist Jay Parsons, director of analytics and forecasts of MPF Research, said at a recent PCBC event that it is very hard to figure out this generation. He pointed out that the Millennial population has been slower to marry and become financially independent and they express less interest in “worldly” goods. “Whether this is a result of the Great Recession, a change in values, student loan debt, or difficulties in finding well-paying jobs, it's vital that we learn how these consumers will affect the economy—and real estate—in material ways,” he added. “We see all these contradictions about this generation; it is diverse group that is very complicated.”

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Natalie Dolce

Natalie Dolce, editor-in-chief of GlobeSt.com and GlobeSt. Real Estate Forum, is responsible for working with editorial staff, freelancers and senior management to help plan the overarching vision that encompasses GlobeSt.com, including short-term and long-term goals for the website, how content integrates through the company’s other product lines and the overall quality of content. Previously she served as national executive editor and editor of the West Coast region for GlobeSt.com and Real Estate Forum, and was responsible for coverage of news and information pertaining to that vital real estate region. Prior to moving out to the Southern California office, she was Northeast bureau chief, covering New York City for GlobeSt.com. Her background includes a stint at InStyle Magazine, and as managing editor with New York Press, an alternative weekly New York City paper. In her career, she has also covered a variety of beats for M magazine, Arthur Frommer's Budget Travel, FashionLedge.com, and Co-Ed magazine. Dolce has also freelanced for a number of publications, including MSNBC.com and Museums New York magazine.