PHOENIX—More than 400 congregated at Scottsdale's Phoenician for the 2014 RealShare Healthcare Real Estate conference this week. Neil Carolan, senior vice president of business development for Rendina Companies moderated the panel, Provider Update: Examining the Evolving Needs of Hospital Systems. Carolan spent more than 25 years in hospital operations and has been in the developer world for one year. Joining him as panelists are Ross Caulum, assistant vice president of corporate real estate, Scripps Health;Winnie Fritz, senior vice president of clinical operations and services, HCCS Management of Nashville; and Manfred Steiner, managing director and principal, BGL Healthcare Transaction Advisors.

The panel agreed that more regulation is changing the healthcare platform and driving patients to more ambulatory settings.

“As far as inpatient to outpatient, we're seeing 10% less in hospitals,” said Caulum. “The trend is for care to be delivered in an ambulatory environment. We have to stay relevant because this is also consumer driven.”

Steiner agreed. “There is a massive trend toward outpatient care, places like medical malls” he stated. “They have to catch this additional cadre of patients. Operating a physicians' group is a very hard thing to do these days. Hospitals are not in the business of owning, but REITs are.”

“We are definitely moving away from the hospital model,” said Fritz, who specializes in healthcare spaces. “Clinical quality and safety are necessary for payment. We need satisfaction in environment of care—how is it helping or hindering the quality of care? For example, staff used to be housed in cubes. Now they want more of a huddle environment.”

Steiner said many hospitals have monetized. “We're seeing a hesitancy to buy real estate. Local nonprofit hospitals are not able to get the capital and big systems are struggling against allocating capital.”

“They're working through cash flow and liquidity,” said Caulum.

Fritz asked: “How do we achieve reduced cost with reduced reimbursement and still renovate?”

“There are some who see all this dysfunction in the system as an opportunity—private ambulatory centers, for example. I've heard cardiologists say this is the best time to be independent. This is a trend,” said Steiner.

With a reduced length of hospital stay, the question arises: What will hospitals do with the extra space?

Fritz said, “Some of this space will make for more private rooms, some will be changed to observation units, quick triage, a zone for certain emergencies, or a partnership with hospice.”

Will a traditional medical building be no more?

“The need for certain buildings to be near hospitals will always be there, but expansion is happening—in telemedicine and radiology especially,” said Steiner.

“It's 'people, process, technology, place,'” said Caulum. “We can take care of people remotely. Your MOB might be your laptop. Your prescription is just a click away. You don't have to go to a place where everyone is sick. Where your healthcare is delivered doesn't matter. Scripps has 200 hospice patients on any given day and only two of them need to be in the hospital. The rest can be handled remotely. We got money when you were sick. As a society, we have to change.

“You can't drive a car with the rear view mirror and that's how hospitals have been doing it. But the opportunities are huge,” continued Caulum. “If you don't have physician alignment, people will stop going to the hospital and the hospital will close.”

Steiner said it's a matter of wringing out inefficiencies. “The new model is putting a lot of pressure on hospitals,” he said.

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