Part 2 of 2

LOS ANGELES—In part one of this two-part exclusive Q&A, TruAmerica's COO, Lynn Owen, said that the company was an active value add buyer, acquiring class B or better properties where it could add value through thoughtful renovation and/or by improved operating performance and still fulfill our mission to provide affordable, quality workforce housing. She talked about the importance in carefully studying each market and the importance in taking a month or two of testing the market to find the sweet spot. In part two, she notes talks about some surprising amenities that provide the most bang for the buck in value add deals.

GlobeSt.com: What are some of the new trends and amenities that have the biggest bang for the buck in value add deals?

Lynn Owen: It might be surprising to some, but approximately 70% of renters are pet owners and amenities such as Bark Parks are a huge hit with renters. We go a little further by adding agility courses, dog runs and even dog washing areas.

We also find that adding an outdoor gym or re-purposing tennis courts into multi-purpose amenity areas with a resident courtyard and BBQ lounge are popular amenities. Interior renovations are all about the attention to details and as I mentioned, not getting caught up in over improving. It is definitely an art form though.

You have to find that balance between not over improving for your demographic, and giving enough of a 'wow factor' to gain the attention of the ever-growing discriminant renter. People like choices—and they have choices.

GlobeSt.com: What about new technology trends?

Owen: Smart home technology is gaining popularity where everything is activated in your apartment home by your smart phone. You don't need an apartment key or fob. You can lock and unlock with your phone…turn on lights…your Stereo, TV, etc. In some markets it's more than offering a nice appliance package, plank flooring, two-tone paint, base boards, USB ports, and the updated lighting and plumbing packages—and sometimes it's not. You have to know your audience and know when to make that difference.

GlobeSt.com: Should a seller of an apartment project that is considered a rehab opportunity “spruce up” their project/incur capital expenditures prior to the sale?

Owen: As buyers, we look to buy from high integrity sellers. A property in need of renovation doesn't mean that the previous owner ignored it. We want to make sure the property has some decorum and was cared for. As sellers, we would want our property to look good, present well, and be that shiny penny that attracts buyers, but leave enough there so a buyer can see how to make their own shiny penny. I say, yes, spruce it up enough to sell 'a' dream—but there isn't a need to 'oversell.'

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Natalie Dolce

Natalie Dolce, editor-in-chief of GlobeSt.com and GlobeSt. Real Estate Forum, is responsible for working with editorial staff, freelancers and senior management to help plan the overarching vision that encompasses GlobeSt.com, including short-term and long-term goals for the website, how content integrates through the company’s other product lines and the overall quality of content. Previously she served as national executive editor and editor of the West Coast region for GlobeSt.com and Real Estate Forum, and was responsible for coverage of news and information pertaining to that vital real estate region. Prior to moving out to the Southern California office, she was Northeast bureau chief, covering New York City for GlobeSt.com. Her background includes a stint at InStyle Magazine, and as managing editor with New York Press, an alternative weekly New York City paper. In her career, she has also covered a variety of beats for M magazine, Arthur Frommer's Budget Travel, FashionLedge.com, and Co-Ed magazine. Dolce has also freelanced for a number of publications, including MSNBC.com and Museums New York magazine.