KANSAS CITY—USA800, a Kansas City–based call center, just completed a site search that encompassed the Midwest, and has decided to open a new 20,000 square-foot facility in Lawrence, KS, part of the 18-county Kansas City region. The company will occupy a portion of the city's I-70 Business Center.

“As a result of several large new contracts starting this fall, USA800 is expanding its infrastructure,” says Tom Davis, president and chief executive officer of USA800. “We are excited to make Lawrence our new home and have been impressed by the state-of-the-art facilities offered at the I-70 Business Center, as well as the highly skilled and qualified workforce in Lawrence. As a 100% employee-owned company with half of our company owned by our front line agents, we are not your typical call center company. We believe in an inclusive work environment which demonstrates the value and importance we place on our front line agents.”

USA800 evaluated multiple Midwest markets before selecting its new home in Lawrence. Company officials say the Lawrence location, which previously had been occupied by another call center, met their operational requirements and the city itself already had a talent pool with experience.