CHICAGO—The growing popularity of online retail has put apartment landlords in a bind. How do they handle the deluge of packages now delivered to their offices without overwhelming staff members or neglecting the ordinary duties of property management?
At least one major US landlord, Camden Properties Trust, made headlines last week when it decided to stop collecting packages that its residents order online. Instead, it now requires that services like UPS and FedEx make deliveries at residents' doorsteps.
But in the coming years, all operators of large apartment communities will need to come up with strategies to deal with the new world of online retail, especially with consumers' increasing desire for same-day deliveries of an ever-widening array of products.
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Brian J. Rogal
Brian J. Rogal is a Chicago-based freelance writer with years of experience as an investigative reporter and editor, most notably at The Chicago Reporter, where he concentrated on housing issues. He also has written extensively on alternative energy and the payments card industry for national trade publications.
