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E-Commerce Making Package Systems Essential for Apartment Operators

CHICAGO—The decision by a major apartment operator to stop accepting package deliveries for its tenants illustrates the challenges that landlords will confront in the coming years.

By Brian J. Rogal | Updated on October 29, 2015

CHICAGO—The growing popularity of online retail has put apartment landlords in a bind. How do they handle the deluge of packages now delivered to their offices without overwhelming staff members or neglecting the ordinary duties of property management?

At least one major US landlord, Camden Properties Trust, made headlines last week when it decided to stop collecting packages that its residents order online. Instead, it now requires that services like UPS and FedEx make deliveries at residents’ doorsteps.

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