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BOSTON—What will the shopping experience be like in five years? Assuming the next recession has come and gone and retail has once again rebounded, it will be just that…experience, personalized and customized.

And we're seeing the start of it now, but only the start, says Karim Fadel, founder and principal of Unison Realty Partners here. You may recall that Fadel recently shared his thoughts on what a truly diverse real estate company looks like, so it's not surprising that his utopian view of retail centers focuses on diversity as well—the diversity of community.

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John Salustri

John Salustri has covered the commercial real estate industry for nearly 25 years. He was the founding editor of GlobeSt.com, and is a four-time recipient of the Excellence in Journalism award from the National Association of Real Estate Editors.