MIAMI—Doubtless, technology is changing the hotel scene—and it's not just concierges that are adapting to the growing technology trends. While concierges are using technology to strengthen relationships with customers, digital technologies and AirBnB, an online marketplace for people to list, discover and book accommodations are threatening to disrupt the hotel industry.
GlobeSt.com caught up with Amaury Piedra, general manager of Shelborne Wyndham Grand South Beach, to get this take on two more technology trends impacting the hotel market in part two of this exclusive interview. You can still read part one: How Technology is Changing the Hotel Scene.
GlobeSt.com: How is the rise of mobile and digital impacting your business strategy and design strategy, and also technology in the room?
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