MIAMI—There's no doubt online shopping and expensive real estate continue to force big box stores like Macy's to announce store closures. But how do other new brick-and-mortar stores like Dick's Sporting Goods and hhGregg continue to thrive?
GlobeSt.com caught up with Eric Coffman, an attorney in the real estate practice with Gunster, to get some answers in part one of this exclusive interview. He represents landlords in retail leases to many of the nation's leading banking, fitness, pharmacy, grocery, fast food, clothing, automotive, beauty supply and pet supply chains,
“The Sports Authority was saddled with debt, couldn't adapt to customer demands, and failed to provide a positive customer experience,” Coffman tells GlobeSt.com. “When was the last time you walked into Sports Authority and found plenty of knowledgeable sales staff greeting you, asking if you needed any assistance and providing flawless service? Sports Authority also failed to offer customers anything unique or exciting.”
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