Ilagan: I have continued to observe ownership groups transition property-management functions in-house during this last cycle. That change, coupled with an aging group of property-management executives, should set up for an interesting shift in the makeup of the management landscape over the next few years.

GlobeSt.com: Technology has obviously had a huge impact on this sector; what other influences do you see coming down the pike?

Ilagan: Technology continues to develop and be a big part of the way not only the industry but also commercial real estate as a whole is shifting. However, it is still lacking the ability to integrate information across various platforms and be shared. I hate to use the buzz word big data, but without the ability to have a large pool of data to access and compare, it still becomes a hearsay situation. For new technology, the focus continues to be on class-A office. It will be exciting to see it continue to evolve into the other property classes and types.

As far as other influencers, I think you will begin to see a shift from amenities to convenience—closer to public transportation, free surface parking, things like this. We have talked about the continuously declining footprint per employee over the last 10 years, but how is that putting a strain on the amount of parking at buildings? And not just office, but industrial.

GlobeSt.com: What else should our readers know about your move to CapRock?

Ilagan: I originally started working with CapRock on a consulting basis, and joining them full time was not a transition that I had anticipated happening. But with the mix of ownership and management and the culture and the vision for the future of the company, it was a compelling decision to become part of the team.