NEW YORK CITY—How can I resist commenting on United Airlines extraordinarily serious faux pas on Sunday?Airline officials had a passenger forcibly removed from an oversold flight, dragging him down the aisle and off the plane. The shocking scene was captured on video and it has gone viral globally, and the story is even capturing front page news in China.
There are two lessons here. First is that the airlines need to take stock of how they manage their attempt to crunch more and more lowly passengers into their sardine cans. Overbooking strategies resulted in 430,000 passengers negotiated off of overbooked flights in 2016. Worse yet, 40,000 were involuntarily denied boarding last year for seats that they purchased. The consolidation of the airlines has increased passenger loads to almost full capacity, yet the airlines continue to squeeze more juice out of the flying public, with the business traveler left to suffer the most.
The second lesson is for the PR mavens at United who have the ability to botch how they handle messes like the one on Sunday, and just two weeks ago the mess they created after their denial of boarding two young girls who were wearing leggings because they were traveling on employee passes. Really, leggings for teenagers?
To top it off, yesterday United's CEO publicly supported how the ejection of the passenger was handled, notwithstanding the global social media outcry for the man who was bloodied and hospitalized after the incident. Amazing!
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There are two lessons here. First is that the airlines need to take stock of how they manage their attempt to crunch more and more lowly passengers into their sardine cans. Overbooking strategies resulted in 430,000 passengers negotiated off of overbooked flights in 2016. Worse yet, 40,000 were involuntarily denied boarding last year for seats that they purchased. The consolidation of the airlines has increased passenger loads to almost full capacity, yet the airlines continue to squeeze more juice out of the flying public, with the business traveler left to suffer the most.
The second lesson is for the PR mavens at United who have the ability to botch how they handle messes like the one on Sunday, and just two weeks ago the mess they created after their denial of boarding two young girls who were wearing leggings because they were traveling on employee passes. Really, leggings for teenagers?
To top it off, yesterday United's CEO publicly supported how the ejection of the passenger was handled, notwithstanding the global social media outcry for the man who was bloodied and hospitalized after the incident. Amazing!
Job Listings
PROPERTY MANAGEMENT ADVISORS
Assistant Property Manager (Retail)
(SANTA ANA, CA) Duties include: coordinating property maintenance repairs; coding and processing payables; creating and maintaining vendor relationships; assisting in CAM reconciliations and annual budgeting process; and assisting Property Manager with special projects.
CWS
VP-Marketing
(AUSTIN, TX) Position will direct and execute marketing strategies; leading marketing team, inclusive of managing performance, coaching, mentoring, hiring and career development; collaborating across multiple departments and support leadership on marketing strategies; and leading initiatives related to marketing enhancements, advertising, reputation management, and operational excellence.
SONNENBLICK-EICHNER
Investment Analyst
(BEVERLY HILLS, CA) Analyst will perform financial analyses and market research, prepare investment or financing memoranda, assist in the marketing of equity and debt transactions, manage the due diligence process and evaluate potential investment and financing proposals.
OLYMPUS VENTURES
Financial Analyst
(MINNEAPOLIS, MN) The Financial Analyst – RE will play a key role on the real estate team, working across the entire platform in the management, reporting and forecasting performance of individual assets and on a portfolio level, as well as assisting in the underwriting, market analysis, due diligence, and integration of new property acquisitions into the portfolio.
GREENLAND USA
Sales & Marketing Director
(SOUTH SAN FRANCISCO, CA) Director will analyze market supply, demand trends and evaluate product positioning to maximize value of investment; research the current market pulse and communicate it to the Design department, including development ideas such as model units, landscape and interior design; and develop marketing plans.
OXFORD PROPERTIES
Property Manager/Sr. Property Manager
(WASHINGTON, DC) Manager will focus on maintaining a high level of customer service and will be responsible for the overall property operations and the administration of the tenants, including but not limited to accounts receivable, documentation, construction, budgets, monthly reporting, customer service and the development and training of the team.
NAI NORTHERN CALIFORNIA
Managing Director
(OAKLAND, CA) Role will recruit new and senior advisors; advise and delivering NAI standards of practice; accept OM's, E-Mail Marketing, Proposals; and assist management team with administrative duties.
UCSF
Senior Project Manager
(SAN FRANCISCO, CA) Manager will oversee and construction process for major and significant building projects; advise and educate team of emerging technologies within construction practices; advise senior management and consult with industry professionals in designing, planning and implementing complex, technical systems.
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Anthony J. LoPinto
Tony LoPinto is the Global Sector Leader of Korn Ferry’s Real Estate Practice and founder of SelectLeaders. For the past 18 years LoPinto has been serving his clients with deep knowledge and perspective on talent needs and organizational challenges to public and private companies – knowledge gained from a 25-year career in real estate. Prior to his current position, he founded and served as chief executive officer of a boutique real estate executive search firm, where he oversaw offices in New York, Chicago, Washington, DC, San Francisco and Los Angeles. He has successfully led several high profile search engagements for chief executive officers, directors and a wide-range of executive level positions across all industries and sectors. He earned a Bachelor of Arts degree in European history from Loyola University in Chicago.
