MIAMI—Property managers are put to the test during natural disasters like Hurricanes Irma, Harvey and Maria. Many times, major events cause property managers to rethink best practices. GlobeSt.com caught up with Paul Kaplan, managing director and cofounder of KW Property Management and Consulting, to get some insights in part one of this exclusive interview.

GlobeSt.com: What is the most important role a property management company plays when dealing with a storm event like hurricanes Irma, Harvey or Maria?

Kaplan: Communication is paramount when discussing property management best practices before, during and after a storm. Before Hurricane Irma, our team did very well by constantly communicating with our condominium and HOA board members about what to expect on what day. (Check out these important commercial real estate lessons from Hurricane Irma.)