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Landlords, Retailers At Odds on Brick and Mortar

The differences in perception between mall and shopping center owners and retailers present “a real opportunity for landlords to work more closely with their retail tenants to explore how they can support their growth plans,” says Cynthia Nelson at FTI Consulting.

By Paul Bubny | Updated on November 16, 2017

Mall at Short Hills entrance The Mall at Short Hills in the upscale New Jersey suburb of Short Hills, one of the nation’s most productive shopping centers.

WASHINGTON, DC—Mall and shopping center landlords and the retailers that would occupy their properties don’t see eye to eye on a number of areas related to brick and mortar stores, says FTI Consulting. As many as 93% of landlords agree or strongly agree that new stores are critical to retailers’ sales growth, while just 61% of retailers would say the same.

Owners and tenants also have differing views on location, store design and consumer experience. For example, FTI’s survey finds that landlords believe that being located near other high-traffic retailers and providing a compelling architectural design and physical environment—cited by 87% and 73%, respectively, of owners surveyed—are the two most important benefits they could offer a retail tenant.

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