Niche retailers are positioned to lead the market in 2018. As retail evolves and becomes more experiential, small retailers focused on a specific demographic segment are emerging and developing loyal customer followings, according to David Sheldon, VP of engagement for Retail Design Collaborative. Simultaneously, we have seen several large brands condense or fall altogether, reasserting the strength of these smaller brands.
Sheldon uses the example of Erewhon, a boutique grocery that focuses on healthy, high-quality food. “The result is that they are not the biggest brand on the planet, but they have an extraordinary brand following,” Sheldon tells GlobeSt.com. “Those are the types of evolutions in brands that we are seeing a lot of right now. What is likely happening is that we are overstored and over-malled. The weak are dying and it is a little bit of Darwinism in retail. The acute North Star-focused, evolved brands are thriving. If you are on that train, it is an incredible ride.”
Retailers have more access to a larger demographic base today, because of the internet and international travel; however, this is a bonus customer rather than a core customer for brands. “A lot of brands are conflicted by their demographic base because the world is more transient now,” says Sheldon. “Anyone that walks into your store could be from Croatia, Paris, Shanghai, Brisbane or New York at any given moment. Brands have really had to pay close attention to who their demographic is. I believe that the best brands are laser focused on the service and product that they are selling to a very specific demographic. The bonus of the global transient population has allowed for an additive of a complimentary customer base for a lot of these brands.”