Search
 

US Capturing Lion's Share of Contact Centers

Centers now need a highly-educated workforce, and large US metros have what they need.

lv-teletech (3) TeleTech opened a 50K square foot contact center last June in Las Vegas’ Boulevard Mall.

CHICAGO—The global contact center industry just experienced another year of strong growth, especially in the US, and 2018 promises more of the same. Furthermore, profound changes underway in the industry means many providers need more space and new locations, demands that may throw a lifeline to owners of vacant big box retail properties.

“It’s one of the few existing kinds of real estate that offers eight parking spaces per 1,000 square feet,” Tadd Wisinski, managing director and contact centers group co-lead for JLL, tells GlobeSt.com. These businesses typically have huge workforces, and “you have to assume that a lot of the employees are going to drive.” Big box retail properties are wide open on the inside, another plus for contact center managers, he adds, as it eases their ability to keep tabs on the many workers typically on site. And with so much industry expansion underway, providers frequently need a lot of space in a particular area fast, making existing retail spaces the ideal solution.

Want to continue reading?
Become a Free ALM Digital Reader.

Once you are an ALM digital member, you’ll receive:

  • Unlimited access to GlobeSt and other free ALM publications
  • Access to 15 years of GlobeSt archives
  • Your choice of GlobeSt digital newsletters and over 70 others from popular sister publications
  • 1 free article* every 30 days across the ALM subscription network
  • Exclusive discounts on ALM events and publications

*May exclude premium content
Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Brian J. Rogal

Brian J. Rogal

Brian J. Rogal is a Chicago-based freelance writer with years of experience as an investigative reporter and editor, most notably at The Chicago Reporter, where he concentrated on housing issues. He also has written extensively on alternative energy and the payments card industry for national trade publications.

More from this author

Recommended Stories

GlobeSt

Join GlobeSt

Don't miss crucial news and insights you need to make informed commercial real estate decisions. Join GlobeSt.com now!

  • Free unlimited access to GlobeSt.com's trusted and independent team of experts who provide commercial real estate owners, investors, developers, brokers and finance professionals with comprehensive coverage, analysis and best practices necessary to innovate and build business.
  • Exclusive discounts on ALM and GlobeSt events.
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com.

Already have an account? Sign In Now
Join GlobeSt

Copyright © 2024 ALM Global, LLC. All Rights Reserved.