DALLAS—Online pet retailer, Chewy Inc. will be opening a new customer service call center at the Infomart next month. The customer service office will occupy approximately 50,000 square feet in the landmark Infomart building at 1950 North Stemmons Fwy. near downtown, major highways and public transportation.
“The reason we decided to open a second center was a result of the incredible growth Chewy has continued to experience,” Kelli Durkin, vice president of customer service, tells GlobeSt.com. “With more than 1,000 team members, we quickly realized we were reaching capacity at our (customer service) center in Hollywood, FL and needed to expand our operations to maintain our exceptional level of 24/7 customer service. Within the first year, we'll be hiring 500 new team members, but we currently have more than 100 open positions to fill immediately.”
In addition to its headquarters in Florida, this new opening marks Chewy's second customer service office as well as its second location in Dallas, following last year's opening of a 663,000-square-foot 700-person-staff fulfilment center. When Chewy began evaluating new locations, there were several factors that led the company to Dallas.
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Lisa Brown
Lisa Brown is an editor for the south and west regions of GlobeSt.com. She has 25-plus years of real estate experience, with a regional PR role at Grubb & Ellis and a national communications position at MMI. Brown also spent 10 years as executive director at NAIOP San Francisco Bay Area chapter, where she led the organization to achieving its first national award honors and recognition on Capitol Hill. She has written extensively on commercial real estate topics and edited numerous pieces on the subject.
