HEALTHCARE INFLUENCER: Transwestern

TRANSWESTERN HEALTHCARE ADVISORY SERVICES

Transwestern’s Healthcare Advisory Services group works collaboratively to serve the real estate needs of both healthcare providers and property owners nationwide. The company’s services cover the full continuum of healthcare property types and every stage of the asset lifecycle, from location strategy, funding and site selection, to development, acquisition and disposition, to long-term property and facilities management and portfolio optimization. By serving the entire industry vertical, the Transwestern team capitalizes on in-depth insight to develop highly effective real estate solutions.

Heading up Transwestern’s Healthcare Advisory Services group as national director is Eric Johnson. He is joined by a crew of experienced professionals including EVP Justin Brasell; senior vice presidents Lisa Bovermann, Ashley Cassel, Steve Hall and Chad Gunter; and Sarah Carter, vice president. Currently, the team is pioneering an innovative design concept for medical office buildings that will enhance patient experiences, increase physician efficiency and drive increased value from real estate by replacing redundant waiting rooms with a single, building-wide, café-style area.

Applying principles of workplace strategy, the concept is a collaborative effort between Transwestern’s real estate experts, architects, software engineers and interior designers. Ultimately, patients will feel more comfortable, wait times will be decreased, physicians will increase revenue by seeing more patients each day, and overall real estate costs for each clinic will be lower.

Heading up Transwestern’s Healthcare Advisory Services group as national director is Eric Johnson (left).

He is joined by a crew of experienced industry professionals including (below, clockwise from top left) EVP Justin Brasell; senior vice presidents Lisa Bovermann, Ashley Cassel, Chad Gunter and Steve Hall; and Sarah Carter, vice president.

To elevate their approach to real estate solutions, the integrated team is hyper focused on identifying, capturing, retaining and interpreting multiple sources of industry data. In today’s environment, the challenge—and the opportunity—is uncovering what data is most effective and harnessing multiple layers of information from a variety of sources to identify hidden opportunities. The healthcare group works closely with Transwestern Research to tackle each unique assignment from a data-driven perspective. The research team is included in nearly every broker transaction in one form or another, and also is spearheading the development of a comprehensive dashboard to relay relevant information and data to clients in an easily digestible format. Initial qualitative research on physician communication is driving new marketing approaches that cater to their preferences and make the site selection process easier on clients. It is through this kind of constant evaluation, adjustment and risk taking that Transwestern’s Healthcare Advisory Services is profoundly changing the healthcare real estate sector, as well as service delivery and patient satisfaction.

Operating from 19 cities and including more than 130 members, the team’s experts are well-versed in government policy, industry regulation, financing subtleties, and the ever-changing market forces impacting the healthcare field. They are equipped to uncover unprecedented opportunities for owners and occupiers of all types of medical properties, from neighborhood wellness centers and physician offices to ambulatory surgery centers, hospitals and outpatient rehab facilities. The team provides value-based real estate outcomes through increasing patient access and revenues, decreasing acquisition and long-term occupancy costs, and reducing risk.

The group has closed 35 medical assets totaling 2.1 million square feet of hospitals, surgical hospitals, ambulatory surgery centers and general purpose medical office buildings during the past three years with the cumulative value of the sales transactions totaled over $400 million. It has completed brokerage transactions with numerous top-tier institutions, including MD Anderson Cancer Center, Memorial Hermann Health System, and Texas Children’s Hospital. Currently, Transwestern leases 87 medical office buildings throughout Texas. The team has completed an average of 1,620 transactions in Texas in the past three years representing 5.3 million square feet.

The Transwestern team is also committed to giving back to their communities by supporting local nonprofits including the Center for Hearing and Speech, West University Little League, Big Brothers Big Sisters, Lola’s Lucky Day, and the Houston Livestock Show and Rodeo. They have given generous support to Transwestern’s national philanthropy partner, Make-A-Wish, for which the firm has raised more than $350,000 since 2016.  For example, Eric Johnson, national director, currently serves on Transwestern’s National Board of Directors and was recently appointed to the Board of Directors for the Houston Chapter of NAIOP. In 2018, Johnson’s accomplishments earned him a prestigious spot in Transwestern’s Champion Club, which is awarded to the top 20 producers in the company nationwide. He was also honored as the nation’s top performer in Tenant Advisory Services for 2018.

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