Saint-Gobain headquarters, 20 Moores Road, Malvern, PA, during 2015 building dedication Saint-Gobain headquarters, 20 Moores Road, Malvern, PA, during 2015 building dedication

MALVERN, PA—The selection of building materials, systems, and environmental factors have a significant effect on building occupant comfort, building products company Saint-Gobain has found, in a groundbreaking study with the University of Oregon.

The study, conducted over 36 months since the firm relocated from its former Valley Forge location to its current headquarters in Malvern, PA, used the headquarters as a “living laboratory” to evaluate employee productivity, satisfaction and well-being.


Watch an exclusive GlobeSt.com video news report about the Saint-Gobain headquarters environment and office comfort study in the player below. If you don't see a player below, click here to watch the video.


Among the key study findings, Saint-Gobain reported that 40% of employees reported feeling more productive, 53% said their perception of their health and well-being improved; complaints about “Sick Building Syndrome” symptoms, such as dry eyes, difficulty concentrating and back pain, decreased by 28.6%; and the company's call center recorded a 140% increase in productivity.

Carmine Ferrigno, vice president of communications, Saint-Gobain, Malvern, PA Carmen Ferrigno, vice president of communications, Saint-Gobain, Malvern, PA

“What we found is that when you improve the comfort and well-being of the people in a building by designing a more dynamic building, they start to behave differently,” says Carmen Ferrigno, vice president of communications with Saint-Gobain. “We've watched them for the last 2-1/2 years and seen how they've evolved from where they used to work—a place that was built in the 1970s—to this new, dynamic building, where we're managing the acoustics, the thermal comfort, the air quality, the exposure to daylight. We're seeing people form teams faster, we're seeing them solve problems better, and we're seeing them really enjoy the experience of coming to work in a way that they probably haven't before in their careers.”

Saint-Gobain learned lessons about organizing the headquarters even as people were moving into the facility, which had previously been used by an insurance company.

“The features would be built or based around the ideas of having proper sound, air quality, light quality, and then human comfort, the things that affect your comfort as you occupy a space,” says Lucas Hamilton, manager of building science applications for CertainTeed, the Saint-Gobain division that fitted out the building's environmental features. “In the end, all these wind up influencing your behavior, your productivity, your happiness, your outlook, and these, of course are the focus of the corporation.”

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Steve Lubetkin

Steve Lubetkin is the New Jersey and Philadelphia editor for GlobeSt.com. He is currently filling in covering Chicago and Midwest markets until a new permanent editor is named. He previously filled in covering Atlanta. Steve’s journalism background includes print and broadcast reporting for NJ news organizations. His audio and video work for GlobeSt.com has been honored by the Garden State Journalists Association, and he has also been recognized for video by the New Jersey Chapter of the Society of Professional Journalists. He has produced audio podcasts on CRE topics for the NAR Commercial Division and the CCIM Institute. Steve has also served (from August 2017 to March 2018) as national broadcast news correspondent for CEOReport.com, a news website focused on practical advice for senior executives in small- and medium-sized companies. Steve also reports on-camera and covers conferences for NJSpotlight.com, a public policy news coverage website focused on New Jersey government and industry; and for clients of StateBroadcastNews.com, a division of The Lubetkin Media Companies LLC. Steve has been the computer columnist for the Jewish Community Voice of Southern New Jersey, since 1996. Steve is co-author, with Toronto-based podcasting pioneer Donna Papacosta, of the book, The Business of Podcasting: How to Take Your Podcasting Passion from the Personal to the Professional. You can email Steve at [email protected].