Adam Schindler, left, and John Susanin of Colliers International arranged the lease for Ubiquity's new call center at 1061 Hanover Street, Wilkes-Barre, PA
WILKES-BARRE, PA—Ubiquity Global Services, a multinational business process and call center outsourcing organization, has selected a 30,000 square foot call center at at 1061 Hanover Street in Wilkes-Barre, PA for its eighth location worldwide. The move is expected to bring more than 400 jobs to the region in the next few years.
Ubiquity offers live customer experience management services, interactive voice response solutions, and a comprehensive risk and compliance solution that includes fraud investigations, and dispute and chargeback management.
The facility is owned by Mericle Development.
“Northeastern Pennsylvania is the perfect location to help us continue our extraordinary growth and expansion in the United States,” says Matt Nyren, Ubiquity president and CEO. “The local talent pool, proximity to our New York City headquarters and support from state and local economic development groups made Wilkes-Barre an easy choice. We're excited to grow our global footprint and contribute to the region's renewal as a hub of commerce.”
John Susanin and Adam Schindler of Colliers International represented Ubiquity in the East Coast search. Local project partners included Penn's Northeast.
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Steve Lubetkin
Steve Lubetkin is the New Jersey and Philadelphia editor for GlobeSt.com. He is currently filling in covering Chicago and Midwest markets until a new permanent editor is named. He previously filled in covering Atlanta. Steve’s journalism background includes print and broadcast reporting for NJ news organizations. His audio and video work for GlobeSt.com has been honored by the Garden State Journalists Association, and he has also been recognized for video by the New Jersey Chapter of the Society of Professional Journalists. He has produced audio podcasts on CRE topics for the NAR Commercial Division and the CCIM Institute. Steve has also served (from August 2017 to March 2018) as national broadcast news correspondent for CEOReport.com, a news website focused on practical advice for senior executives in small- and medium-sized companies. Steve also reports on-camera and covers conferences for NJSpotlight.com, a public policy news coverage website focused on New Jersey government and industry; and for clients of StateBroadcastNews.com, a division of The Lubetkin Media Companies LLC. Steve has been the computer columnist for the Jewish Community Voice of Southern New Jersey, since 1996. Steve is co-author, with Toronto-based podcasting pioneer Donna Papacosta, of the book, The Business of Podcasting: How to Take Your Podcasting Passion from the Personal to the Professional. You can email Steve at [email protected].
