It has been at least a few years since apartment owners have discovered the benefits of incorporating chatbots into their operations. Automated customer service technology usually found on the Q&A page of an apartment's website, these bots provide guidance to potential renters who may have further questions.
When the pandemic upended life in March and social distancing became the norm, apartment owners that didn't have these apps rushed to implement them. While commonplace before the pandemic, they are now considered essential technology.
A quick look under the hood, though, and you will find that while these chatbots are ubiquitous, they are not all built the same. Some are much smarter than others. These bots, namely, are being run with artificial intelligence and they are delivering a far more robust experience for both the tenant and the apartment owner.
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Erika Morphy
Erika Morphy has been writing about commercial real estate at GlobeSt.com for more than ten years, covering the capital markets, the Mid-Atlantic region and national topics. She's a nerd so favorite examples of the former include accounting standards, Basel III and what Congress is brewing.
