Retail is positioned to play a significant role in the future of healthcare as the pandemic accelerates a trend that had been underway for a while: namely the adoption of retail health clinics.

According to a report by UPshow, during the pandemic, 32% of consumers increased their use of retail health clinics and 49% of respondents said that they are more likely to use a retail health clinic after the pandemic. From the healthcare provider perspective, 74% of executives surveyed said that traffic has increased during the pandemic.

In addition to the uptick in activity, the report highlights four major trends. First, consumers are concerned about the quality of care delivered at retail clinics. According to the survey, 47% of respondents were not confident in the quality of care, and another 10% of respondents were not aware that retail clinics accepted major health care insurance carriers.