Apartment firms are working with delinquent renters, according to the National Multifamily Housing Council survey of apartment owners and managers.

The NMHC Pulse Survey on Eviction Mitigation Practices, which ran from July 19 to 26, showed that 100% of the 74 firms responding offered payment plans for residents facing financial hardships. Ninety-six percent of respondents waived late fees, while 78% provided deferred payments and 58% provided extended, shortened or other changes to lease terms. Fifty-four percent provided cash for keys and 50% provided fee-free ability to charge rent on a credit card.

In addition to working with residents, apartment firms have taken additional steps to support them during the pandemic. Included among those steps are increased cleaning and sanitation (95% of respondents), connecting residents with food backs, charities and other local support resources (86% of respondents), informing residents of healthcare protocols and best practices (86% of respondents), hosting virtual social or exercise events (57% of respondents), creating on-site services at communities to support residents (50% of respondents) and making it easier to work from home (49%).